Operations Lead | 9 to 12 years | Bangalore
Capgemini
5 - 10 years
Mumbai
Posted: 27/02/2025
Job Description
Job Description
Responsible for all day-to-day operational aspects related to the provision of services and compliance with the contracted service levels.Responsible for relations with Customer on the respective engagement, in terms of solutions, objectives, execution and follow-up of problems.Management of the team members including workforce planning, attrition and talent managementMeet the defined SLA/OLA’s.Drive Improvement initiatives with measurable benefits.Manage the allocation of delivery resources to key organizational priorities in support of continuous improvementsTraining of Client operational resources in line with client and engagement requirementsFirst level of escalation between Customer and Capgemini for the respective streamAccountable for Weekly reviews and Responsible for the Monthly reviews with customer
Primary Skill
sResponsible for all day-to-day operational aspects related to the provision of services and compliance with the contracted service levels.Responsible for relations with Customer on the respective engagement, in terms of solutions, objectives, execution and follow-up of problems.Management of the team members including workforce planning, attrition and talent managementSecondary SkillsMeet the defined SLA/OLA’s.Drive Improvement initiatives with measurable benefits.Manage the allocation of delivery resources to key organizational priorities in support of continuous improvementsTraining of Client operational resources in line with client and engagement requirementsMeet the defined SLA/OLA’s.Drive Improvement initiatives with measurable benefits.Manage the allocation of delivery resources to key organizational priorities in support of continuous improvementsTraining of Client operational resources in line with client and engagement requirements
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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